Experience Management
Manage customer and employee journeys, as well as all their information from the cloud with Genesys Cloud.
Conversational Commerce
Increase sales and communicate with your customers from anywhere via WhatsApp with Yalo.
Virtual Assistants
Significantly reduce costs through AI from AWS and Google.
Custom Services
Comprehensive support for technology integration challenges, new communication channels, and data analysis.
Cloud Business Collaboration
Easy-to-use modern telephony solution, with superior cloud-based audio technology and part of the complete Zoom UCaaS platform.
Home Team
Solutions Services Contact
Service Portal

Team

Pioneers in the Customer Experience (CX) industry in Mexico.
Currently, companies are seeking to establish closer relationships with their customers, focusing on innovative communication channels that are easy to use and provide automated services to enhance customer and employee satisfaction through outstanding experiences.

We are a team of professionals and experts at your service.

Committed to achieving the utmost leverage of technology, software, service quality, and corporate responsibility.

Sergio Valencia

CEO (Chief Executive Officer)

Laurent F. Pruvost

COO (Chief Operating Officer)

We specialize in improving customer experience and positively impacting the relationship between companies and their clients.

By enabling a tailored technological ecosystem to meet their Digital Transformation needs.

Gabriel Rodríguez

Commercial Director Mexico

Judith Placencia

Manager of Administration and Human Resources

Fernando Ramírez

Pre-sales and Architecture Manager

Julio Munive

Manager of Professional Services

Arturo Franco

Service Desk Manager

Gladys González

Customer Experience Leader

Over 10 years enabling better experiences and personalizing customer service through the best technology and continuous improvement processes.

Make the most of every interaction with your customers.

Create experiences that lead to new business opportunities, providing personalized and dynamic CX.

Operational Savings

Simplify costs and enhance your business operations through cloud-based digital tools.

Artificial Intelligence

Customize communication with your customers by automating support and responses with artificial intelligence.

Omnichannel

Always present. Interact with your customers through different channels.

Conversational Commerce

Streamline your sales through WhatsApp and other messaging apps.

We are allies of the most important technological manufacturers in the CX market.

We offer tools that allow you to optimize communication channels in your company, so you can provide new and improved experiences to your customers and significantly boost your business.

CDMX

Bosque de Duraznos 55, Interior 102, Col. Bosque de las Lomas, Miguel Hidalgo, C.P. 11700, Ciudad de México

MONTERREY

Groundwork / Av Lázaro Cárdenas 1007, Residencial Santa Barbara, 66266 San Pedro Garza García, N.L. Oficina 314

contacto@srlsoluciones.com
soporte@srlsoluciones.com
5552 064 890
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