Customized Services
We comprehensively address the needs of our clients.
Driving innovation in businesses, facing challenges of technological integration, communication channels, and data analysis, essential for decision-making.
Assisted Operation
Proactive support for our clients to maintain maximum availability and functionality of the platform/solution and a defined customer experience.
- Incident Management through our ServiceDesk with 7x24 attention
- Case logging platform with 99.99% availability.
- Multiple channels for case opening and follow-ups.
- Technical and operational platform advisory.
- Assisted Operation contract based on desired attention and resolution (SLAs).
We provide, configure, and customize ideal solutions for your business using agile methodologies.
Certifications
We drive innovation in businesses, addressing challenges in technological integration, communication channels, and data analysis, essential for decision-making.
Genesys Cloud CX: Architect Certification
Genesys Cloud CX: Quality Management Certification
Genesys Engage on-premises: Composer Routing
Genesys Engage on-premises: Platform SDK
Genesys Cloud CX: Developer Certification
Genesys Cloud CX: Scripting Certification
Genesys Engage on-premises: E-Services
Genesys Engage on-premises: SIP Server
Genesys Cloud CX: Outbound Certification
Genesys Cloud CX: Workforce Management Certification
Genesys Engage on-premises: Inbound Voice
Genesys Engage on-premises: Voice Platform
Genesys Cloud CX: Professional Certification
Genesys Engage on-premises: CIM Troubleshooting
Genesys Engage on-premises: Interaction Recording
Bosque de Duraznos 55, Interior 102, Col. Bosque de las Lomas, Miguel Hidalgo, C.P. 11700, Ciudad de México
Groundwork / Av Lázaro Cárdenas 1007, Residencial Santa Barbara, 66266 San Pedro Garza García, N.L. Oficina 314