Experience Management
Manage customer and employee journeys, as well as all their information from the cloud with Genesys Cloud.
Conversational Commerce
Increase sales and communicate with your customers from anywhere via WhatsApp with Yalo.
Virtual Assistants
Significantly reduce costs through AI from AWS and Google.
Custom Services
Comprehensive support for technology integration challenges, new communication channels, and data analysis.
Cloud Business Collaboration
Easy-to-use modern telephony solution, with superior cloud-based audio technology and part of the complete Zoom UCaaS platform.
Home Team
Solutions Services Contact
Service Portal

Customized Services

Personalize the service you provide and generate value in every interaction.
We provide the best professional services in the market, employing the most powerful global technologies and engaging with the perspective of your business, adding significant value to each process."

We comprehensively address the needs of our clients.

Driving innovation in businesses, facing challenges of technological integration, communication channels, and data analysis, essential for decision-making.

Assisted Operation
Implementation
Professional Services
CSM

Assisted Operation

Proactive support for our clients to maintain maximum availability and functionality of the platform/solution and a defined customer experience.

  • Incident Management through our ServiceDesk with 7x24 attention
  • Case logging platform with 99.99% availability.
  • Multiple channels for case opening and follow-ups.
  • Technical and operational platform advisory.
  • Assisted Operation contract based on desired attention and resolution (SLAs).

We provide, configure, and customize ideal solutions for your business using agile methodologies.

Certifications

We drive innovation in businesses, addressing challenges in technological integration, communication channels, and data analysis, essential for decision-making.

Genesys Cloud CX: Architect Certification

Genesys Cloud CX: Quality Management Certification

Genesys Engage on-premises: Composer Routing

Genesys Engage on-premises: Platform SDK

Genesys Cloud CX: Developer Certification

Genesys Cloud CX: Scripting Certification

Genesys Engage on-premises: E-Services

Genesys Engage on-premises: SIP Server

Genesys Cloud CX: Outbound Certification

Genesys Cloud CX: Workforce Management Certification

Genesys Engage on-premises: Inbound Voice

Genesys Engage on-premises: Voice Platform

Genesys Cloud CX: Professional Certification

Genesys Engage on-premises: CIM Troubleshooting

Genesys Engage on-premises: Interaction Recording

CDMX

Bosque de Duraznos 55, Interior 102, Col. Bosque de las Lomas, Miguel Hidalgo, C.P. 11700, Ciudad de México

MONTERREY

Groundwork / Av Lázaro Cárdenas 1007, Residencial Santa Barbara, 66266 San Pedro Garza García, N.L. Oficina 314

contacto@srlsoluciones.com
soporte@srlsoluciones.com
5552 064 890
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